Refunds & Cancellation

This policy explains how cancelling a PLJ POS subscription works, and when refunds apply. It concerns the subscription a merchant pays PLJ ONE for PLJ POS — not refunds a merchant gives its own customers, which are handled inside the app.

Cancelling

• You can cancel your subscription at any time from Settings → Plan & Billing.
• Cancellation takes effect at the end of your current paid period. You keep full access until then, and are not charged again.
• You can reverse a scheduled cancellation before the period ends, and resume normally.

Refunds

• Because access continues to the end of the paid period, cancelling part-way through a month or year does not automatically trigger a pro-rated refund for the unused time.
• If you were charged in error — for example, a duplicate charge or a charge after a confirmed cancellation — contact us and we will correct it.
• Any refund we do issue is returned to the original payment method through our payment processor.

Changing plans

Upgrading takes effect immediately, with the difference for the remainder of the cycle handled by our payment processor. A downgrade takes effect at the start of your next cycle, so you keep the higher plan for the time you have already paid for.

Free trial

Where a free trial is offered, it carries no charge and you can cancel before it ends without being billed.

Contact

For any billing question or correction: support@pljone.com.